A chat with: Richelle Kramer
Why did you choose to work at CTOUCH?
Unfortunately I lost my old job because the company I worked for went bankrupt. My old boss knew Remmelt; so that's why. I just find this work incredibly enjoyable to do and did about the same at the other job.
What does your average day look like?
One week I schedule the service department and in the other week I go out and repair screens at customers.
If customers have a defective screen, they report it to their dealer. The dealer then looks at whether they can solve it themselves. If not, they report it to us and a so-called RMA (return merchandise authorization) is created. They then appear automatically in our service program "Earl". I call the customer and make an appointment so we can come by to repair or replace the screen. Then I create a repair receipt in Microsoft Sharepoint. Then I put the appointment in the calendar of the available field service engineer. In the appointment I mention the complaint and who I spoke to and when. If the screen is mounted in a school, I also mention which classroom the screen is located. When I have completed that and the route is ready for the next day I make sure that the screens and any spare parts are ready so that the technicians can leave for the customers first thing in the morning. If the mechanics have carried out a repair, I process the receipt and ensure that the spare parts that have been used are replenished in the bus. Besides this planning I also send spare parts to our service centers. I really enjoy the variety of work; it suits me.
What do you enjoy most about working at CTOUCH?
Having lunch together, and the C-Vitals. I really enjoy doing these because you get to know your colleagues outside work as well. You often go and do something sporty. All departments participate, which is nice because you don't get to see everyone every day and you get to know everyone a little better that way. Super fun. I'll give some examples. Trying out different sports every week for a couple of weeks in a row that you would never do otherwise: an assault course, water skiing or badminton. And my job of course; I enjoy going there every day.
What do you prefer to eat at lunchtime?
A three-course menu! 😉
What was the most hilarious thing you ever experienced?
A while ago we were fixing a screen in a classroom while the class went on as usual. At the time, the class was talking about occupations that are often done by men and rarely done by women. Suddenly a child says to the teacher: that lady does men's work! Perfect example, said the teacher. At a moment like that, I am very proud of what I do.
Below are CTOUCH's core values, which one appeals to you the most and explain how you apply it in your job.
We are personal. The contact with the end customer. Whether it's by phone or when we visit. Personal contact is very important to me.
What tips do you have for someone who wants to do this kind of work?
I completed the Technical high school: Electronics. You have to be neat, know how to say the right things and you must know what you're talking about. You can't just say anything because they rely on you. And finally: you are only feel satisfied when the customer is.