Privacy Statement

CTOUCH Europe B.V. / CTOUCH SERVICES & TRAINING B.V., part of i3-Technologies, located at Achtseweg Zuid 153 R, 5651 GW Eindhoven, Netherlands, is responsible for the processing of personal data as described in this privacy statement.

Contact details:

• Website: https://ctouch.eu/
• Address: Achtseweg Zuid 153 R, 5651 GW Eindhoven, Netherlands
• Phone: 040 261 8320

PERSONAL DATA THAT CTOUCH PROCESSES

CTOUCH processes your personal data because you use our services and/or because you provide this data to us. We collect this data directly from you on pages where we request your personal data.

PERSONAL DATA THAT CTOUCH AUTOMATICALLY COLLECTS

CTOUCH collects data about your visits to our website, including the pages you view, the number of bytes transferred, the links you click, the materials you open, and other actions you take on CTOUCH sites.

We also collect certain standard data sent by your browser to every website you visit, such as your IP address (Internet Protocol), the type, capabilities, and language of your browser, your operating system, the date and time you access the sites, and the websites that referred you to our sites. We do not link this data to your identity.

We may use this data to improve our websites and related CTOUCH products or services.

PROCESSING OF PERSONAL DATA OF CUSTOMERS, DISTRIBUTORS AND RESELLERS

CTOUCH processes personal data of customers for the following purposes:

• Administrative purposes
• Execution of the agreement
• Communication regarding the above

The legal basis for processing this personal data is as follows:

• Consent given when requesting a quote
• Execution of the sales agreement

CTOUCH may request the following personal data from you for these purposes:

• First name
• Prefix
• Last name
• (Business) Address
• (Business) Phone number
• (Business) Email address
• Type of organization

PROCESSING OF PERSONAL DATA FROM INQUIRIES VIA THE CONTACT FORM ON THE WEBSITE

CTOUCH processes personal data collected in contact forms on the website for the following purposes:

• Providing requested information
• Providing requested quotes
• Providing requested downloads
• Providing requested newsletters about products, services, or services
• Communication regarding the above

The legal basis for processing this personal data is as follows:

• Consent given when sending the contact form

CTOUCH may request the following personal data from you for these purposes:

• First name
• Prefix
• Last name
• (Business) Phone number
• (Business) Email address
• Type of organization

PROCESSING OF PERSONAL DATA OF SERVICE USERS

CTOUCH processes personal data of users for the following purposes:

• Administrative purposes
• Utilizing our services, including our software services ‘CTOUCH Sphere’ and ‘CTOUCH Heartbeat’
• Communication regarding the above

The legal basis for processing this personal data is as follows:

• Consent given when creating an account for the service

CTOUCH may request the following personal data from you for these purposes:

• First name
• Prefix
• Last name
• Company name
• (Business) Email address
• Type of organization

PROCESSING OF PERSONAL DATA FOR SERVICE EXECUTION

CTOUCH uses personal data from applicants for service execution for the following purposes:

• Facilitating service execution
• Measuring service quality through NPS

The legal basis for processing this personal data is as follows:

• Execution of warranty agreements, contractual agreements, and after-sales service execution
• Consent given when asked to fill in NPS

CTOUCH may request the following personal data from you for these purposes:

• First name
• Prefix
• Last name
• (Business) Address
• (Business) Phone number
• (Business) Email address

PROCESSING OF PERSONAL DATA OF EMPLOYEES

CTOUCH processes personal data of employees for the following purposes:

• Administrative purposes

The legal basis for processing this personal data is as follows:

• Employment agreement
• Employment conditions
• New employee registration form

CTOUCH may request the following personal data from you for these purposes:

• Last name
• Prefix
• Maiden name
• Nickname
• Initials
• Gender
• Date of birth
• Nationality
• Citizen service number (BSN)
• Identification document (Passport/ID)
• Identification document number
• Bank account/IBAN number
• Marital status

CTOUCH may request the following personal data from your partner for these purposes:

• Last name
• Initial(s)
• Gender
• Date of birth
• BSN
• If applicable: Date of cohabitation/marriage/registered partnership according to BRP (Personal Records Database)

CTOUCH may request the following personal data from your child(ren) for these purposes:

• Last name
• Initial(s)
• Gender
• Date of birth
• BSN

PROCESSING OF PERSONAL DATA OF APPLICANTS

CTOUCH processes personal data of applicants for the following purposes:

• Administrative purposes
• Processing applications
• Communication regarding the above

The legal basis for processing this personal data is as follows:

• Voluntary provision when submitting the application

CTOUCH may request the following personal data from you for these purposes:

• First name
• Prefix
• Last name
• Address
• Phone number
• Email address
• Overview of education
• Overview of work experience
• Overview of skills
• Contact details of references

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

CTOUCH discloses your data to partners we work closely with (distributors and resellers) as a result of your contact request. With these partners, who process your data on our behalf, we sign a processing agreement to ensure the same level of security and confidentiality of your data. They will contact you to adequately follow up on your information or quote request.

DISCLOSURE OF PERSONAL DATA TO SERVICE PROVIDERS

CTOUCH collaborates with other companies to deliver services on our behalf, such as hosting websites, sending data, and analyzing websites. We only provide these companies with the personal data they need to deliver these services. These companies and their employees are not authorized to use this personal data for other purposes.

DISCLOSURE OF PERSONAL DATA FOR OTHER REASONS

CTOUCH may disclose personal data if required by law or if we believe in good faith that such action is necessary to comply with legal requirements or legal processes we are involved in, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of individuals.

MEASURES FOR SECURING PERSONAL DATA

CTOUCH strives to ensure the security of your personal data. We use various security technologies and procedures to protect your personal data from unauthorized use, access, or disclosure. The measures for this are:

• The personal data you provide us is stored on computer systems that have limited access and are located in facilities with limited access.
• We use various security software to ensure the safety of personal data.
• When you request information unique to you, we use industry-standard security technologies, such as the TLS protocol (formerly SSL protocol), to encrypt this information for transmission over the internet.
• DKIM, SPF, and DMARC are three internet standards we use to prevent you from receiving emails from us that contain viruses, are spam, or are intended to obtain personal (login) data. To ensure all this, CTOUCH is ISO 27001 certified at the time of writing.

If you believe that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@ctouch.eu.

AUTOMATED DECISION-MAKING

CTOUCH does not make decisions based solely on automated processing about matters that could have significant consequences for individuals. This concerns decisions made by computer programs or systems without human intervention (e.g., by a CTOUCH employee).

HOW LONG CTOUCH RETAINS PERSONAL DATA

CTOUCH does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected or as long as legally required.

HOW CTOUCH USES COOKIES

View our cookie statement: Cookie Statement

ACCESSING, MODIFYING, OR DELETING DATA

You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw any consent for data processing or object to the processing of your personal data by CTOUCH. You also have the right to data portability. This means you can request us to send the personal data we have about you in a computer file to you or another organization specified by you.

You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or objection to the processing of your personal data to info@ctouch.eu. We may need to take steps to verify your identity before providing access to your personal data.

CTOUCH also informs you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

LINKS TO OTHER SITES

Our websites may contain links to other sites, such as those of CTOUCH distributors and resellers, professional organizations, and government agencies, as well as publications. While we strive to only provide links to sites that uphold the same high standards and respect for privacy as we do, we are not responsible for the content, security, or privacy practices of other sites.

ENFORCEMENT OF THIS PRIVACY STATEMENT

If you have any questions about this statement and how we use your personal data, you can contact us via info@ctouch.eu. We will respond promptly to your request and strive to reach a satisfactory resolution.

CHANGES TO THIS PRIVACY STATEMENT

CTOUCH may revise this privacy statement from time to time. When we do, we will change the 'Last Modified' date at the bottom of this privacy statement. We will seek your consent for any changes to this privacy statement that significantly expand the way your personal data is used or disclosed in ways not disclosed in this privacy statement at the time the data was collected.

DISCLAIMER

CTOUCH reserves the right to change the content of this privacy statement without informing the visitor. Implementing the change on the websites is sufficient for this.

Last modified: September 19, 2024